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Franchise Support Staff

Our dedicated support teams are there to help you with all aspects of your business.

Franchise Recruitment

David Paulson QFP - Senior Vice President, Franchise Development

David joined The TaxAssist Direct Group in 2009 with the responsibility for franchisee recruitment in the UK. During this period, David was instrumental in recruiting 93 franchisees into the UK network, plus over 20 franchisees in Ireland and Australia. David was also responsible for brokering the sale of our first £1million ($1.6 million) franchise resale. As Senior Vice President, Franchise Development, David leads the expansion of the TaxAssist Accountants brand into selected international markets. This role includes supporting US Area Representatives with franchisee recruitment and ensuring legal compliance with US franchise regulations. David's LinkedIn profile can be viewed here.

Business Development

Richard Chatten-Hague BA (Hons), QFP, DipFM - Vice President, Franchise Support

Richard joined TaxAssist in July 2015 following seven years at a leading international franchise consultancy and publishing company, FDS. Richard graduated from the University of Northampton with a First-Class degree in Retail Marketing before joining FDS and specialised in creating Franchise Operations Manuals for business expanding by franchising, working alongside experienced franchise consultants and working with a number of national and international clients. With more than 11 years' experience in national and international franchising, Richard's role is to manage global franchise recruitment strategies and provide the initial and ongoing training and support to our US network of Area Representatives, as well as delivering training and support to our Area Representatives' network of franchisees. Richard's LinkedIn profile can be viewed here.

Digital Technology

Richard Washington - Senior Digital Technology Manager

After five years of working with one of the UKs leading franchise consulting and recruitment companies Richard joined TaxAssist in 2010, bringing with him a high level of technical knowledge in programming and database administration. Since joining Richard has pushed forward the TaxAssist Accountants online presence, implementing a local website for each franchisee, rebuilding from scratch the TaxAssist Accountants Support Site and implementing a custom ticketing system for the Technical Helpdesk. Richard is responsible for the relationship management with our recommended IT, telecommunications and printing partners as well as for the continuing development of our global web-based systems. Richard's LinkedIn profile can be viewed here.

Software

Simon Hutchinson - Senior Software Manager

Simon is responsible for the management of the core software estate in use by TaxAssist franchisees, including supplier management, training delivery, integrations and escalations. Prior to joining TaxAssist in 2016, Simon spent 18 years working across IT Training, Service Delivery Management and Customer Relationship Management roles in the housing and health industries. Simon has project managed, as well as designing and delivering training courses for multiple software implementations, and is customer-focused to ensure that the right solution is being delivered. Simon's LinkedIn profile can be viewed here.

Training

Sam Skyring FCCA, MAAT, ACIPP - Senior Training & Communications Manager

Sam Skyring qualified in 2014 with a medium sized firm of accountants in Norwich and developed strong relationships with her clients and helped them with bookkeeping, tax returns, payroll, accounts preparation and tax issues. Sam joined the Technical Support Team in November 2014 as a Technical Manager, assisted franchisees and their staff over the phone with technical queries, headed up training courses and undertook due diligence visits to franchisees. Sam took up the role of Franchise Development Manager in 2017 and was then promoted to Senior Training & Communications Manager in 2019 with responsibility for looking after all of the training needs for the network, alongside preparing client facing technical marketing material. Sam's LinkedIn profile can be viewed here.

Finance

Jo Nockels FCCA, FMAAT - Financial Controller

Jo is AAT and ACCA qualified and before joining TaxAssist Accountants in 2010, looked after a range of clients in the small business sector at Larking Gowen. Formerly, Jo was the Senior Training & Technical Communications Manager and worked alongside the Business Development team, to ensure communications to clients were accurate, timely, relevant and easy to understand. The other part of her role saw her managing the TaxAssist Accountants Training Academy, as well as delivering courses herself. In 2019, Jo was promoted to Financial Controller and is responsible for the day-to-day management and ongoing development of the group finance team and functions for the TaxAssist group of companies. Jo's LinkedIn profile can be viewed here.

Technical

Andy Gibbs ATT, CTA - Senior Technical Manager

Andy joined us from one of the big four accountancy firms where he looked after the affairs of high net worth individuals and private equity executives. Prior to this he worked at a local regional practice where he dealt with the affairs of owner managed businesses and private individuals. Andy has dealt with both tax compliance and tax advisory projects across a range of industry sectors. Andy is a qualified Chartered Tax Adviser (CTA) and holds the STEP Advanced Certificate in Trust and Estate Accounting. Andy's LinkedIn profile can be viewed here.

Compliance

Tim Duffield BA (Hons), FCCA - Technical Planning Manager

Tim is FCCA qualified and originally joined us in 2009 from a large local practice, where his main experience was of preparing annual and management accounts for small companies as well as preparing value-added tax and corporation tax returns. Tim recently returned to us after two years back in practice performing a tax advisory role. Tim provides tax advice and support to the network, alongside managing technical related project work and carrying out technical audits for franchisees. Tim's LinkedIn profile can be viewed here.

Marketing

Kelly Chick - Senior Marketing Manager

Kelly joined the Business Development Team in July 2020, following an extensive agency background working for a number of national brands in both B2B and B2C environments. Reporting to the Group Business Development Director, Kelly oversees the Marketing, Social and Inbound teams, implementing the national and local marketing campaigns for the acquisition of network leads. Kelly's LinkedIn profile can be viewed here.

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